1. Add the product(s) into the cart and reconfirm the quantity.

 

 

2. Before placing an order, please read our shipping policy, return, and refund policy. Once your order is submitted, the contract between you and us is thereby established and is bound by the Terms and Conditions. You shall, to the fullest extent permitted by the applicable law, neither cancel nor amend the order howsoever.

 

 

3.

You can choose to settle the payment via Paypal or Credit card. 

 

The transferred payment amount must be the same as the payment amount at checkout; otherwise, it will not be processed, and the shipment arrangement will be affected.

If you are not sure about the total amount, please contact us here.

 

 

 

4.
For online order, you will receive a confirmation email shortly after your payment is confirmed.  Please check both inbox and spam folder for our messages in case if it is filtered as a promotional email.

For offline order, we will process the order and check the payment with the bank within 1-3 working days once we received the receipt of payment. If your order is successfully accepted, you will receive an order confirmation email from SVICloud HK.

 

 

5. According to the stock availability, we will arrange the shipment as soon as possible. For shipping arrangements, please visit Shipping Policy for more detailed information.

If you have any inquiries about the delivery arrangement, please contact us here.

 

 

6. Once the order is dispatched, you will receive an email about the shipment details, including the tracking number.

 

 

7. Thank you for your purchase and support.

If you have any inquiries about the product or technical support, please contact us here.

 

 

 

 

 

When you place an order on SVICloud TV in-stock items leave our shipping facility within 1 to 2 business days from your order being placed, Monday through Friday excluding public holidays. All orders are subject to product availability.  For high demand products, processing time of shipping products might take longer.  If an item is not in stock at the time you place your order, we will restock and ship out as soon as possible. If you have any questions regarding the shipping date or specific shipping needs, please contact us directly or email us at shop@svicloudnet.com.

For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

 

WHAT SHIPPING METHODS ARE AVAILABLE?
Currently we offer worldwide shipping with different shipping carriers depending on different countries. Orders placed with a free shipping promotion will be shipped via a shipping carrier of SVICloud TV’s choice (eg. DHL/Fedex/Postal). Free shipping promotions are subject to limitations in certain locations (eg. remote areas as defined by courier companies).

Due to recent tariff policy changes in US, all US shipments will be shipped via postal service which will minimize the impact of tariff on US shipments.

WHAT LOCATIONS DO YOU SHIP?
Generally, we offer worldwide delivery for all the products on SVICloud TV.

 

SHIPPING TO REMOTE AREA
The shipping cost does NOT include extra costs defined as remote area shipping fees from the chosen shipping company. When your shipping address is defined as a remote area according to the shipping company, we will contact you to collect the additional shipping cost before we ship out your order.   Please note that free shipping offer does not cover remote area cost.

If you are not sure about whether your address is remote or not, you are recommended to check at the website of the shipping company (either DHL / Fedex) before placing your order. If you are unsure, please feel free to contact us at shop@svicloudnet.com, and we will check for you.  Alternatively, you can provide another shipping address which you have access to and it is not considered to be a remote area.

 

WHAT IS SVICloud TV'S RETURN POLICY?
Please visit our Return Policy page for more details.

UNDELIVERABLE PACKAGES
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for reshipment. SVICloud TV would reserve the rights for charging any additional cost or expenses incurred from such arrangement. 

If you are unable to collect your products within 30 days after shipping completed email is received; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we will cancel Your Order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the Products. No refund will be issued.  SVICloud TV would reserve the rights for claiming any pending payments or corresponding expenses incurred due to such cancellation.


DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging on delivery, contact us immediately at shop@svicloudnet.com via email.

OTHER QUESTIONS OR ENQUIRIES

All charges, terms and conditions are subject to change without notice. If you have any questions about the delivery and shipment or your order, please contact us at shop@svicloudnet.com or call us at +1-833-501-3933.

SVICloud TV reserves all rights and final decision in case of dispute.

 

Easy Returns & Refunds

At SVICloud TV, we aim to provide you with top-notch products that exceed your expectations. However, if you're not completely satisfied with your purchase, we've got you covered with our hassle-free return and refund process. Take a look at the guidelines below to understand how it works.

Returning an Item

If you need to return an item for any reason, you have 14 working days from the date of delivery to initiate the process. Here's how it works:

1. Drop Us a Line: Shoot an email to shop@svicloudnet.com with the details of your return request.
2. Include the Paperwork: Attach a copy of your order confirmation or invoice, along with photos of the item(s) you wish to return.
3. Sit Tight: Our team will get back to you within 2 working days with further instructions on how to proceed.

Please don't send the item(s) back until you hear from us and receive the go-ahead.

Shipping It Back

The cost of return shipping depends on the reason for the return:

• Our Mistake: If we sent you a defective item or the wrong product, we'll cover the shipping cost and provide you with a prepaid label.
• Change of Heart: If you simply changed your mind, you'll be responsible for the return shipping charges.

In case you're handling the return shipping, make sure the item(s) reach us within 7 working days from the date of approval or the agreed-upon date. We'll provide you with the return address.

Keeping It in Good Shape

To ensure a smooth return process, please follow these guidelines:

• Return the item(s) in their original condition and packaging, including all accessories and documentation.
• Use appropriate packaging materials to prevent any damage during transit.

If the returned item(s) are not in their original condition or get damaged during shipping (not due to the carrier's fault), we reserve the right to deduct the cost of repair from your refund.

Exchanges and Replacements

If available, we may offer a replacement for the original item you purchased. Replacement item(s) will be shipped within 7 to 14 working days after we receive the return and complete our quality checks.

Canceling an Order

• Within 24 Hours: If you want to cancel an order within 24 hours of placing it and before it's shipped, we'll charge a cancellation fee of 10% of the order amount.
• After Shipping: If you want to cancel an order after it's been shipped (buyer's remorse), you'll need to return the items within 14 days of delivery. A restocking fee of 30% of the order amount will apply.
• Partial Cancellation: If you want to reduce the quantity of an item after placing an order, it'll be considered a partial cancellation, and a cancellation fee of 10% of the cancelled amount will be charged.

Defective Items

If you receive a defective item, you can return it within 14 days of delivery by contacting shop@svicloudnet.com. Our team will guide you through the return process.

A defective item is one that has a material imperfection in its manufacture or design, making it less acceptable, useful, or safe than reasonably expected. The defect must be inherent to the item due to a manufacturing or design fault and not caused by misuse.

Once we receive the defective item, we'll inspect it to determine if the defect is covered under our warranty policy. If it is, we'll offer one of the following options:

• Repair: We'll repair the defective item and send it back to you in a reasonable timeframe.
• Replacement: If the item can't be repaired, we'll replace it with the same model or a comparable alternative, subject to availability.
• Refund: If repair or replacement isn't feasible, we'll issue a refund for the defective item.

Please note that the warranty doesn't cover defects or damages resulting from normal wear and tear, misuse, accidents, improper maintenance, or unauthorized repairs.

Getting Your Refund

Refunds for eligible returns, cancellations, or defective items will be processed within 14 working days after we receive the returned item(s) at our facility. The refund will be issued using the same payment method you used for the purchase.

If the refund is for a cancelled order, the refund amount will be the total amount paid minus any applicable cancellation or restocking fees.

Items That Can't Be Returned

Certain items are non-refundable and can't be returned unless they're defective. This includes:

• Personalized or customized products
• Digital downloads or software licenses
• Gift cards or vouchers

Check the product description or reach out to us if you're unsure about the return eligibility of a specific item.

Got Questions? We've Got Answers!

If you have any other questions or need assistance with our Return and Refund Policy, don't hesitate to contact our customer support team at shop@svicloudnet.com. We're here to help and will get back to you as soon as possible.

Note: The information in this Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support team for the latest updates.

 

Terms of Service

Welcome to SVICloud TV Website!

Thank you for choosing our products (“Products”)  and services (“Services”). The Services are provided by SVICloud TV.

By using our Products and Services, you are agreeing to these terms. Our products are mostly electronic charging gadgets and waterproofing gadgets and fun travel gadgets. Additional terms will be available with the relevant Products, and those additional terms become part of your agreement with us if you use those Products.

• All orders are subject to acceptance and availability, and items which you have placed in your shopping cart are not reserved and may be purchased by other customers.

 

• Once Your Order is successfully accepted, you will receive an order confirmation email from SVICloud TV. The contract between you and us is thereby established and is bound by the Terms and Conditions. You shall, to the fullest extent permitted by the applicable law, neither cancel nor amend the order howsoever.

 

• We cannot guarantee any Products shown on the Website are available for sale at any time. If We cannot satisfy any order for any reason, we reserve the right to cancel the order and refund the amount (or part thereof) which you have paid to us and shall not be liable to any person should we exercise such right.

 

Duties and Taxes

Shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Your parcels may be subject to the customs and import duties of the country you have placed your order in.  Depending on the content of your shipment and the destination country, these costs and corresponding processing / related fees are always at the expense of the recipient.  A shipment's duty and tax amount may be based on:

- Product value
- Trade agreements
- Country of manufacture
- Use of the product
- The product's Harmonized System (HS) code

 

Shipping Concerns

Please visit Shipping Policy for more detailed information.

 

Privacy Concerns

Please visit Privacy Policy for more detailed information.

 

Product Return Concerns

Please visit our Return Policy page for more details.

 

SVICloud TV reserves all rights and final decision in case of dispute.

Personal Data (Privacy) Policy and Declaration

 

In this Privacy Policy (“Policy”), we, SVICloud TV and our subsidiaries (collectively “we”, “us”, or “our”), provide information about how we collect, use, process, and transfer personal data. This Policy applies to our websites, products, services, software, or apps on which we post a direct link to this Policy or refer to within this Policy (collectively the "Services").

SVICloud TV respects the privacy rights of all persons browsing the Website. No person is required to provide personal data or real name in browsing the website. SVICloud TV’s Personal Data and Privacy Policy is prepared in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). However, identifiable personal identity data voluntarily provided by visitors and personal data collected from visitors to the Website will be treated as data which visitors voluntarily consent SVICloud TV to preserve and use for the following purposes:

• žto ensure continuous provision of services;
• to contact visitors to the Website for the purpose of marketing promotions;
• to design needed services for visitors to the Website;
• to conduct survey research, such as areas where SVICloud TV is yet to satisfy customer needs;
• to compile the Website’s content for personalized use based on the needs of individual visitors;
• notify visitors to the Website on updated information of the Website;
• notify visitors to the Website on information relating to promotional activities, special offers or new products;
• conduct statistical analysis on the activities and characteristics of visitors to the Website, in order to measure interest and usage rate of different sections of the Website, and to provide such analytical data and traffic data relating to displayed or clicked links to the related advertising clients;
• provide or transfer such information to a third party, including but not limited to SVICloud TV's advertising clients, associated companies or contractors/agents or other network operators managing on SVICloud TV’s behalf relevant services which SVICloud TV provides to its online customers and visitors to the Website.
  
  

If you wish to access or correct the aforementioned personal data, please submit your request in writing to SVICloud TV’s customer services department via shop@svicloudnet.com.

However, SVICloud TV may on a case-by-case basis charge a reasonable fee determined from time to time for each session of access. Please note that you may from time to time receive phone calls or e-mail and promotional information if you have provided identifiable personal identity information. In some circumstances, such as email marketing, we offer you the ability to opt-in or opt-out of some kinds of data collection, use, or sharing. In such circumstances, we will respect your choice.

Any problems, feedback, suggestions or data, except for personal data, sent by or posted on the Website or any section of the Website by visitors to the Website are treated as non-confidential and non-proprietary information voluntarily provided to SVICloud TV. SVICloud TV has the right to autonomously use, reproduce, edit, disclose, transmit, publish, broadcast and/or post such (part or all of) data in other places, including but not limited to the provision of such data to any associated companies for the purposes of development, production, and promotion of products and services and to satisfy customer needs.

 

Your Rights

You have the right to:

• check whether we hold any of your personal information;
• access your personal information held by us;
• require us to correct any personal information which is inaccurate;
• ascertain our policies and practices (from time to time) in relation to personal information and the type of personal information held by us;
• opt out from allowing us or other parties to use your personal data for direct marketing, please see paragraph 3 above.

 

Personal Data Security
SVICloud TV will make every reasonable effort to ensure that all personal data held by the Website are stored in a safe and secure environment and are guarded against unauthorized or accidental access, processing, erasure or other use. However, once any personally identifiable information is provided or transferred to a third party, such information will be beyond SVICloud TV’s control and will no longer be within the Company’s scope of protection.

Notes on cookies: SVICloud TV may use cookies in the Website in order to:

• Strengthen security measures;
• Allow visitors to the Website to continue browsing the Website;
• Customize the Website according to the needs of individual customers for personalized usage;
• Build data on information of visitors to the Website
• If you do not wish to allow the use of cookies, please make the necessary adjustments to your internet browser settings.

 

Amendments
We reserve the right to change, modify, add, or remove portions of this Policy at any time, but will alert you that changes have been made by indicating on the Policy the date it was last updated. If we change the Policy in a material way, we will provide appropriate online notice to you at least thirty days in advance and/or obtain your express consent as required by law. When you visit our websites or use our Services, you are accepting the current version of this Policy. We recommend that users revisit this Policy on occasion to learn of any changes.

SVICloud TV reserves all rights and final decision in case of dispute.