購買前諮詢（Pre-Purchase & Sales）

這取決於您的核心需求：追求極致性能或是成熟穩定。

選擇 10P+ 如果您需要：
• 頂級性能：更強的CPU、更多的RAM (4GB) 和儲存空間 (64GB)。
• 未來規格：支援 8K 影像、Wi-Fi 6 等最新技術。
• 最新系統：搭載 Android 12。

選擇 9 Max 如果您重視：
• 久經考驗的穩定性：軟體極為成熟可靠。
• 滿足主流需求：完美處理當前的 4K 串流。

結論：對於多數新用戶，我們推薦 10P+，因其硬體更優越。但 9 Max 憑藉其著名的穩定性，仍是極受歡迎的選擇。

The choice depends on your priority: cutting-edge performance or proven stability.

Choose the 10P+ for:
• Top-tier Performance: A more powerful CPU, more RAM (4GB), and more storage (64GB).
• Future-Proofing: Support for the latest technologies like 8K video and Wi-Fi 6.
• Latest Software: Runs on Android 12.

Choose the 9 Max for:
• Proven Reliability: Its software is considered extremely stable and mature.
• Standard Needs: Perfectly handles all current 4K streaming demands.

Conclusion: For most new buyers, the 10P+ is recommended for its superior hardware. However, the 9 Max remains a popular option for its renowned stability.

我們目前最新的旗艦型號是 SviCloud 10S 和 10P+。這兩款設備不僅包含了所有舊型號的優點，更在處理器性能、操作系統版本 (Android 12) 和影音解碼技術上進行了全面升級，是追求最佳體驗用戶的首選。

Our latest flagship models are the SviCloud 10S and 10P+. These devices incorporate all the features of previous models while offering significant upgrades in processor performance, operating system (Android 12), and video decoding technology, making them the top choice for users seeking the best experience.

對於遊戲愛好者，SviCloud 10P+ 是最佳選擇。它憑藉更強大的處理器 (CPU/GPU) 和更大的運行記憶體 (4GB RAM)，能夠在處理高畫質、要求更高的安卓遊戲時，提供比其他型號更流暢、更穩定的遊戲體驗。

For gaming enthusiasts, the SviCloud 10P+ is the superior choice. Its more powerful processor (CPU/GPU) and larger RAM (4GB) allow for significantly smoother and more stable gameplay, especially with graphically demanding Android games.

是的，即使您目前使用 1080p 電視，選擇 10P+ 依然是明智的。您將會享受到因其強大硬體而帶來的更快系統反應速度和更流暢的多工處理體驗。同時，這也是一項面向未來的投資，當您未來升級到 4K 或 8K 電視時，無需再更換設備。

Yes, choosing the 10P+ is still a wise investment even with a 1080p TV. You will immediately benefit from a faster, more responsive system due to its superior hardware. Furthermore, it future-proofs your setup, ensuring you are ready for a seamless transition when you eventually upgrade to a 4K or 8K television.

最主要的軟體差異在於安卓操作系統的版本。例如，SviCloud 10P+ 運行在較新的 Android 12 上，而 9 Max 則使用 Android 10。新版系統通常意味著更佳的系統安全性、更完善的功能，以及在未來對新應用程式更長的相容性。

The most significant software difference is the Android OS version. For instance, the SviCloud 10P+ runs on a newer version, Android 12, compared to the 9 Max's Android 10. A newer OS generally offers enhanced security, more features, and better long-term app compatibility.

是的，只要您的投影機具備標準的 HDMI 輸入端口，SviCloud 小雲盒子就能與其完美配合，將任何投影畫面變成一個巨大的智慧娛樂系統。

Yes, as long as your projector is equipped with a standard HDMI input port, the SviCloud box will work perfectly with it, turning any projection into a large-screen smart entertainment system.

可以，如果您的電腦螢幕有 HDMI 端口即可連接。請注意，如果您的螢幕沒有內建揚聲器，您需要將耳機或外部喇叭連接到小雲盒子的音訊輸出孔以獲得聲音。

Yes, you can connect the SviCloud box to any computer monitor that has an HDMI port. Note that if your monitor does not have built-in speakers, you will need to connect headphones or external speakers to the box's audio output for sound.

為獲得最佳音質，您可以將 SviCloud 盒子的 HDMI 輸出連接到您的 Soundbar 或 AV 擴大機的 HDMI 輸入，然後再將音響系統的 HDMI 輸出連接到您的電視。這樣可以確保您享受到最高品質的音效。

For the best audio experience, connect the SviCloud box's HDMI output to your soundbar or AV receiver's HDMI input. Then, connect the sound system's HDMI output to your TV. This setup ensures you receive the highest quality audio signal.

是的，隨盒附贈的電源適配器支援 100-240V 的寬電壓範圍，符合全球通用標準，讓您可以在世界各地使用。您可能只需要一個適用於當地牆壁插座的簡單插頭轉換器。

Yes, the included power adapter is universal and supports a wide voltage range (typically 100-240V), making it suitable for use worldwide. You may only need a simple plug adapter to fit your country's wall socket.

為確保您購買到的是正品 SviCloud 盒子並享有完整保固，請務必透過官方網站或授權經銷商進行購買。仿冒品的做工通常較差，包裝上可能有拼寫錯誤，且運行的是非官方的盜版軟體，可能存在安全風險。

To ensure you receive a genuine SviCloud product with a valid warranty, always purchase from our official website or an authorized reseller. Counterfeit boxes often have poor build quality, spelling errors on the packaging, and run unofficial software that may pose a security risk.

我們接受多種安全的付款方式，包括主要的信用卡（如 Visa、American Express、MasterCard）以及 PayPal。

We accept several secure payment methods, including major credit cards such as Visa, American Express, and MasterCard, as well as PayPal.

是的，我們提供全球運送服務。在確認訂單後，貨物通常會在 1 到 2 個工作日內發貨。

Yes, we offer worldwide delivery. Orders are normally dispatched within 1 to 2 business days after confirmation.

在您的訂單處理完成後，您將會收到一封確認電子郵件，其中包含快遞公司的名稱和貨物追蹤號碼。您可以隨時使用此號碼在快遞公司的官方網站上查詢最新的運送狀態。

After your purchase has been processed, you will receive a confirmation email containing the courier's name and a tracking number. You can use this number to track your delivery status on the courier's official website.

關於訂單取消的具體條款，請參閱我們網站上的「退貨與退款政策」(Return and Refund Policy) 頁面以獲取詳細資訊。

For specific terms regarding order cancellations, please refer to our official Return and Refund Policy page for detailed information.

註冊帳戶並非強制性的，您可以選擇以訪客身份結帳。然而，註冊帳戶可以保存您的購買記錄和運送資訊，讓您在未來的購物中享受更快捷的結帳體驗。

Registering for an account is optional, and you can check out as a guest. However, creating an account saves your purchase history and shipping information, allowing for a faster checkout process on subsequent visits.

快遞公司的標準運送服務不包含週日及國定假日。運送時間僅計算工作日。

Our courier services do not operate on Sundays and public holidays. Delivery times are calculated based on business days only.

是的，在極端惡劣天氣（如颱風、暴雪）的情況下，所有運送服務可能會暫停以確保安全。您可以透過訂單追蹤號碼查詢最新狀態，或發送電子郵件至 shop@svicloudnet.com 聯繫我們的客服以獲取更多資訊。

Yes, all delivery services may be halted during severe weather conditions to ensure safety. You can check the latest status via your tracking number or contact our customer care by emailing shop@svicloudnet.com for more information.

沒有。購買 SviCloud 小雲盒子是一次性的硬體費用。我們不收取任何月費或年費。您可能需要支付的額外費用僅來自於您選擇訂閱的第三方付費應用程式（如 Netflix）。

No. The purchase of a SviCloud box is a one-time payment for the hardware. We do not charge any monthly or annual subscription fees. Any additional costs would only come from optional, third-party premium services you choose to subscribe to, such as Netflix.