應用程式播放時不停緩衝或卡頓,該如何解決? (App is Buffering Constantly)
應用程式緩衝通常與網路或應用程式本身有關。請依序嘗試以下解決步驟:
1. 檢查您的網路速度: 在盒子上使用網路測速 App 確認當前的下載速度是否穩定。
2. 清理應用程式快取: 請至「設定」->「應用程式」,找到該 App 並選擇「清除快取」。
3. 重新啟動所有設備: 將您的 SviCloud 盒子和家中的網路路由器都重新啟動一次。
4. 檢查伺服器狀態: 有時問題可能出在應用程式的伺服器端,尤其是在尖峰時段。您可以稍後再試。
App buffering is usually related to your network or the app itself. Please follow these steps:
1. Check your internet speed: Use a speed test app on the box to confirm your current download speed.
2. Clear the app's cache: Go to Settings -> Apps, find the app, and select "Clear cache".
3. Restart your devices: Reboot both your SviCloud box and your internet router.
4. Check server status: The issue could be with the app's servers, especially during peak hours. Try again later.
應用程式不斷閃退或自行關閉,怎麼辦? (App Keeps Crashing)
應用程式閃退通常可以透過以下步驟解決:
1. 清除快取: 請至「設定」->「應用程式」,找到該 App 並「清除快取」。
2. 清除資料: 如果清除快取無效,可嘗試「清除資料」(請注意這會將 App 重設為初始狀態)。
3. 檢查更新: 前往該 App 的所屬商店,檢查是否有可用的更新版本。
4. 重新安裝: 作為最後的手段,將該 App 解除安裝後再重新安裝一次。
You can usually resolve app crashes with these steps:
1. Clear Cache: Go to Settings -> Apps, find the app, and clear its cache.
2. Clear Data: If clearing the cache doesn't work, try clearing its data (note this will reset the app).
3. Check for Updates: Visit the app's store page to see if an update is available.
4. Reinstall: As a last resort, uninstall and then reinstall the app.
為什麼 App 顯示「內容在您所在的地區不可用」? (Content Not Available In Your Region)
這表示該內容受到了地理位置限制 (Geo-restriction)。要繞過此類限制,您可以考慮使用 VPN (虛擬私人網路) 服務。您可以從 SviCloud 的應用商店中安裝 VPN 應用程式。
This is a geo-restriction imposed by the content provider. To bypass this, you can use a VPN (Virtual Private Network) service. You can install VPN apps from the app store on your SviCloud box.
App 提示需要 Google Play 服務,該如何處理? (Google Play Services Error)
這通常是同步錯誤。請嘗試以下步驟:
1. 進入「設定」->「應用程式」->「查看所有應用程式」,找到「Google Play 服務」並清除其快取。
2. 重新啟動您的 SviCloud 盒子,這通常會強制所有 Google 服務重新同步。
This is a sync error. Please try these steps:
1. Go to Settings -> Apps -> See all apps -> Google Play Services, and clear its cache.
2. Restart your SviCloud box. This usually forces all Google services to re-sync correctly.
為什麼只有一個直播頻道卡住,其他都正常? (One Live Channel is Frozen)
這種情況表示問題並非出在您的盒子或網路上,而是該特定頻道的來源串流不穩定。這是服務商端的問題,您能做的就是等待他們修復,或稍後再嘗試觀看。
This indicates the problem is not with your box or internet, but with the source stream for that specific channel. There is nothing you can do but wait for the provider to fix it or try again later.
電視完全沒有聲音,該如何解決? (No Sound at All)
請依序檢查以下項目:
1. 檢查靜音: 確認 SviCloud 遙控器和您的電視/音響遙控器均未處於靜音狀態。
2. 調高音量: 將所有設備的音量都調高。
3. 重新啟動: 重新啟動 SviCloud 盒子。
4. 檢查音訊輸出設定: 進入「設定」->「音效」,嘗試在「音訊輸出」選項中切換格式(如 PCM 和 Auto)。
Please check the following:
1. Check Mute Status: Ensure the volume is not muted on the SviCloud remote AND your TV/soundbar remote.
2. Turn Up Volume: Turn the volume up on all devices.
3. Reboot: Restart the SviCloud box.
4. Check Audio Output: Go to Settings -> Sound and check the "Audio output" setting. Try switching between options like PCM and Auto.
聲音與影像不同步(影音延遲)怎麼辦? (Audio Out of Sync)
影音不同步通常可以透過簡單操作解決:
1. 暫停再播放: 嘗試暫停影片幾秒鐘後再繼續播放。
2. 重新啟動盒子: 重啟 SviCloud 盒子通常能修正同步問題。
3. 手動調整延遲: 如果您使用 VLC 等媒體播放器,可以在設定中尋找「音訊延遲」選項來手動微調。
4. 檢查音響設定: 如果您使用 Soundbar,請檢查其本身是否有「影音同步 (AV Sync)」設定。
Audio sync issues can often be fixed with simple steps:
1. Pause and Resume: Try pausing and then resuming the video.
2. Reboot the Box: Restarting the SviCloud box often fixes sync issues.
3. Adjust Delay Manually: If using a media player like VLC, look for an "Audio delay" setting to manually adjust the timing.
4. Check Soundbar Settings: If using a soundbar, check for an "AV Sync" setting on the soundbar itself.
為什麼音量調到最大還是很小聲? (Volume is Too Low)
請至「設定」->「音效」,尋找「系統音量」或「媒體音量」選項,並確保其已設定在 100%。此外,如果您正在使用藍牙耳機,也請檢查耳機本身的音量是否已調高。
Go to Settings -> Sound. Look for a "System Volume" or "Media Volume" setting and make sure it is at 100%. Also, if you're using Bluetooth headphones, check the volume level on the headphones themselves.
聲音出現劈啪作響或爆音,該如何處理? (Crackling or Popping Sound)
這可能是由線材接觸不良或數位音訊格式錯誤引起的。
1. 更換線材: 嘗試更換一條新的 HDMI 或光纖線。
2. 更改音訊格式: 進入「設定」->「音效」->「音訊輸出」,嘗試將格式從「自動」或「Dolby」更改為「PCM」,看看噪音是否消失。
This can be caused by a bad cable or a digital audio format error.
1. Try a different cable: Try a new HDMI or optical cable.
2. Change Audio Format: Go to Settings -> Sound -> Audio output and try changing the format (e.g., from Auto or Dolby to PCM) to see if the noise stops.
聲音只從電視出來,而不是從我的 Soundbar 音響。
請檢查以下設定:
1. 音響設定: 確保您的 Soundbar 已開機並設定在正確的輸入源(例如 HDMI IN 或 Optical)。
2. 盒子設定: 在 SviCloud 的「音效設定」中,確保音訊輸出為「自動」或您的音響支援的格式。
3. 電視設定: 檢查您電視的音訊設定,並將其輸出設定為「外部喇叭」或「音響系統」。
Please check the following settings:
1. Soundbar Input: Make sure the soundbar is powered on and set to the correct input (e.g., HDMI IN, Optical).
2. Box Output: In the SviCloud's sound settings, ensure the audio output is set to "Auto" or the format your soundbar supports.
3. TV Output: Check your TV's audio settings and set its output to "External Speaker" or "Receiver".
我無法用 SviCloud 遙控器控制 Soundbar 的音量。
如果您的 Soundbar 支援 HDMI-CEC 功能,這是可以實現的。
1. 在您的電視和 Soundbar 的設定中都啟用 HDMI-CEC 功能。
2. 在 SviCloud 的設定中也啟用 HDMI-CEC。當此功能啟用時,SviCloud 遙控器的音量指令將會透過電視傳遞到您的 Soundbar。
This is possible if your soundbar supports HDMI-CEC.
1. Enable HDMI-CEC on both your TV and your soundbar.
2. Enable HDMI-CEC in the SviCloud's settings. When this is active, the SviCloud remote's volume commands will be passed through the TV to your soundbar.
為什麼在 Wi-Fi 列表中找不到我的網路名稱? (Cannot Find Wi-Fi Network)
請檢查以下幾點:
1. 確保您的 Wi-Fi 路由器已開啟。
2. 如果您使用的是雙頻路由器,請確認您的網路名稱沒有被隱藏。
3. 如果您的網路是隱藏的,請選擇「新增網路」並手動輸入名稱和密碼。
Please check the following:
1. Make sure your Wi-Fi router is on.
2. If you have a dual-band router, ensure your network name is not hidden.
3. If your network is hidden, select "Add new network" and enter the name and password manually.
Wi-Fi 已連接,但顯示「沒有網際網路」怎麼辦?
這個訊息表示盒子已成功連接到您的路由器,但路由器無法連接到網際網路。
1. 重新啟動路由器: 這是最常見的解決方法。
2. 檢查其他設備: 檢查您家中的手機或電腦是否可以正常上網。如果都不行,則是您的網路服務供應商出了問題。
This means the box is connected to your router, but the router isn't connected to the internet.
1. Restart your internet router: This is the most common solution.
2. Check other devices: See if other devices in your home can access the internet. If not, the problem is with your internet service provider.
如何改善不穩定的 Wi-Fi 訊號? (Improving Wi-Fi Signal)
如果您遇到 Wi-Fi 訊號弱或斷線的問題,請嘗試:
1. 拉近距離: 將 SviCloud 盒子移近您的 Wi-Fi 路由器。
2. 移除障礙物: 移除盒子和路由器之間的實體障礙物。
3. 重新啟動: 重新啟動盒子和路由器。
4. 使用有線連接: 為獲得最佳穩定性,如果可能,請使用有線的乙太網路線代替 Wi-Fi。
If your Wi-Fi signal is weak or keeps disconnecting, try the following:
1. Move Closer: Move the SviCloud box closer to your Wi-Fi router.
2. Remove Obstructions: Remove any physical obstructions between the box and the router.
3. Reboot: Restart both the box and the router.
4. Use a Wired Connection: For the best stability, use a wired Ethernet cable instead of Wi-Fi if possible.
為什麼盒子上的網速比手機慢? (Slow Internet Speed on Box)
這可能與 Wi-Fi 頻段有關。如果您的盒子連接的是 2.4Ghz Wi-Fi,請嘗試切換到 5Ghz 網路,它通常速度更快且干擾更少。您也可以在盒子上運行網路測速 App,以確認它實際接收到的速度。
This can be related to the Wi-Fi band. If connected to 2.4Ghz Wi-Fi, switch to your 5Ghz network, which is faster and has less interference. You can also run a speed test app on the box to confirm the speed it's actually receiving.
我的有線網路 (Ethernet) 連接沒有作用。
請檢查以下幾點:
1. 線材連接: 確保乙太網路線已牢固地插入盒子和您的路由器,您應該會在端口上看到閃爍的燈號。
2. 更換線材/端口: 嘗試更換一條不同的乙太網路線,或使用路由器上的另一個端口。
3. 重新啟動: 重新啟動路由器和 SviCloud 盒子。
Please check the following:
1. Cable Connection: Ensure the Ethernet cable is securely plugged into both the box and your router. You should see a blinking light on the port.
2. Try a different cable/port: Try a different Ethernet cable or a different port on your router.
3. Reboot: Restart both the router and the SviCloud box.
使用哪個 DNS 可以獲得更快的串流速度? (Best DNS for Streaming)
雖然您網路服務供應商 (ISP) 的預設 DNS 通常沒問題,但一些用戶回報使用公共 DNS 伺服器有更好的性能。您可以嘗試 Google (8.8.8.8) 或 Cloudflare (1.1.1.1) 的 DNS。您可以在網路的靜態 IP 設定中更改它。
While your ISP's default DNS is usually fine, some users report better performance with public DNS servers. You can try Google's (8.8.8.8) or Cloudflare's (1.1.1.1). You can change this in your network's static IP settings.
遙控器完全沒反應,該如何處理? (Remote Not Responding)
請依序嘗試以下步驟:
1. 更換電池: 換上一對全新的高品質電池,並確保安裝方向正確。
2. 重新配對: 在盒子附近按住指定的配對按鈕(例如「OK」和「音量減」)幾秒鐘,以重新進行藍牙配對。
Please try the following steps in order:
1. Replace Batteries: Install a fresh pair of high-quality batteries, ensuring they are inserted correctly.
2. Re-pair the Remote: Hold the designated pairing buttons (e.g., "OK" and "Vol-") for a few seconds near the box to re-pair it via Bluetooth.
遙控器反應有延遲或緩慢。 (Remote is Lagging)
遙控器延遲可能是由低電量或信號干擾引起的。
1. 更換電池: 低電量是導致延遲的常見原因。
2. 檢查干擾: 檢查附近是否有其他無線設備可能造成干擾。
3. 重新啟動盒子: 重啟 SviCloud 盒子可以清除可能影響遙控器性能的系統延遲。
Remote lag can be caused by low power or interference.
1. Replace Batteries: Low power is a common cause of lag.
2. Check for Interference: Check for other wireless devices that might be causing interference.
3. Reboot the Box: Restarting the SviCloud box can clear any system lag that might be affecting remote performance.
語音搜尋按鈕沒有作用。 (Voice Search Button Not Working)
語音搜尋功能需要藍牙連線。
1. 檢查配對: 確保遙控器是透過藍牙配對的。在「設定」->「遙控器與配件」中檢查其狀態。
2. 檢查權限: 確保搜尋應用(Google App)的麥克風權限已啟用。進入「設定」->「應用程式」->「Google」->「權限」。
Voice search requires a Bluetooth connection.
1. Check Pairing: Ensure the remote is paired via Bluetooth. Check its status in Settings -> Remotes & accessories.
2. Check Permissions: Ensure the microphone permission is enabled for the search app (Google App). Go to Settings -> Apps -> Google -> Permissions.
遙控器的紅外線學習功能(用於控制電視)沒用。
請確保操作正確:
1. 進入學習模式: 確保您在盒子上的學習應用程式中操作。
2. 對準遙控器: 將兩個遙控器的頭對頭放置,相距約 1-3 公分。
3. 短按按鈕: 堅定而短促地按下按鈕,不要按太久。
4. 更換電池: 嘗試在兩個遙控器中都換上新電池。
Please ensure you are following the correct procedure:
1. Enter Learning Mode: Make sure you are in the correct learning app on the box.
2. Align Remotes: Place the two remotes head-to-head, about 1-3 cm apart.
3. Press Briefly: Press the buttons firmly and briefly; don't hold them down too long.
4. Try Fresh Batteries: Try with fresh batteries in both remotes.
遙控器紅燈一直閃爍怎麼辦? (Remote's Red Light is Flashing)
紅燈一直閃爍通常代表以下兩種情況:
1. 電池電量不足: 這是最常見的原因。請更換一對全新的電池,並確保正負極安裝正確。
2. 配對模式/連線中斷: 遙控器可能正在嘗試與主機連線。如果更換新電池後問題仍然存在,請靠近主機並嘗試重新配對遙控器。
A flashing red light almost always indicates one of two things:
1. Low Batteries: This is the most common reason. Please replace the batteries with a fresh pair, ensuring they are inserted correctly.
2. Pairing Mode / Connection Lost: The remote might be trying to connect to the box. If new batteries don't fix the issue, try re-pairing the remote near the box.
我的遙控器變成滑鼠了怎麼辦? (How to Turn Off Mouse Mode)
這是正常的,您啟動了遙控器的「滑鼠模式」。要關閉它,只需在您的遙控器上再按一次「滑鼠」按鈕即可。這個按鈕通常會有一個箭頭游標的圖示,它是一個切換開關(按一下開啟,再按一下關閉)。
This is normal; you have activated the remote's "Mouse Mode". To turn it off, simply press the "Mouse" button again. This button usually has an arrow cursor icon on it and acts as a toggle switch (press once to turn on, press again to turn off).
「滑鼠模式」的游標卡住或消失了。
請再按一次滑鼠按鈕來開關它。如果仍然卡住,重新啟動 SviCloud 盒子將會解決這個問題。
Press the mouse button again to toggle it off and on. If it's still stuck, restarting the SviCloud box will resolve the issue.
為什麼遙控器非常耗電? (Remote Drains Batteries Quickly)
這是不尋常的。
1. 使用高品質電池: 確保您使用的是高品質的鹼性電池。
2. 檢查按鈕是否卡住: 按壓所有按鈕確保沒有卡住的,因為這會導致遙控器不斷發射信號。
3. 聯繫客服: 如果問題持續存在,遙控器可能有故障。如果在保固期內,請聯繫您的經銷商進行更換。
This is unusual.
1. Use High-Quality Batteries: Make sure you are using high-quality alkaline batteries.
2. Check for Stuck Buttons: Press all buttons to ensure none are stuck, which would cause the remote to constantly transmit.
3. Contact Support: If it persists, the remote may be faulty. Contact your reseller for a replacement if under warranty.
我的遙控器不見了怎麼辦? (Lost Remote Control)
請不用擔心,您有幾個選擇:
1. 使用手機 App (應急方案): 從 Google Play 商店或 Apple App Store 下載「Android TV Remote」相關的應用程式。只要您的手機和盒子在同一個 Wi-Fi 網路下,您就可以用手機操控電視盒。
2. 連接 USB 滑鼠/鍵盤: 將一個標準的 USB 滑鼠或鍵盤插入盒子的 USB 端口,即可用來操作系統。
3. 購買新的遙控器 (永久方案): 您可以在我們的官方網站或向您當初的授權經銷商購買一個全新的原廠遙控器。
Don't worry, you have a few options:
1. Use a Phone App (Immediate Solution): Download an "Android TV Remote" app from the Google Play Store or Apple App Store. As long as your phone and the box are on the same Wi-Fi network, you can control the box from your phone.
2. Connect a USB Mouse/Keyboard: Plug a standard USB mouse or keyboard into the box's USB port to navigate the system.
3. Buy a Replacement (Permanent Solution): You can purchase a new, official remote control from our website or from your original authorized reseller.
【小雲電視盒子 9P & 10P+ 】藍牙語音遙控 Bluetooth TV Remote Control for SVICLOUD 9P and 10P+
為什麼我的盒子整體感覺很慢和卡頓? (Box is Slow or Laggy)
系統緩慢通常是暫存過多或背景應用程式佔用資源所致。
1. 一鍵加速: 按下主螢幕上的「清理記憶體」或「火箭」按鈕以釋放 RAM。
2. 重新啟動: 重新啟動盒子是解決普遍緩慢問題最有效的方法。
3. 釋放空間: 解除安裝您不再使用的任何應用程式以釋放儲存空間和資源。
System slowness is often caused by too many background processes.
1. Clean Memory: Press the "Clean Memory" or "Rocket" button on the home screen to free up RAM.
2. Reboot the Box: This is the most effective solution for general slowness.
3. Free Up Space: Uninstall any apps you no longer use to free up storage and resources.
盒子卡在 SviCloud 開機畫面怎麼辦? (Stuck on Startup Logo)
這是開機循環問題。
1. 完全斷電: 將電源線從盒子拔下 2-3 分鐘,然後再插回去。
2. 恢復原廠設定: 如果仍然無法開機,您可能需要使用恢復模式來執行原廠設定重置。
This is a boot loop issue.
1. Power Cycle: Unplug the power cable from the box for 2-3 minutes, then plug it back in.
2. Factory Reset: If it still doesn't boot, you may need to perform a factory reset using the recovery mode.
為什麼盒子會隨機自動重啟? (Random Reboots)
這可能是由於不穩定的電源供應或過熱引起的。
1. 使用原廠電源: 確保您使用的是盒子原廠隨附的電源適配器。
2. 確保通風: 確保盒子有足夠的通風,並且沒有放在封閉的櫃子裡。
3. 檢查應用程式: 有問題的應用程式也可能是原因。嘗試解除安裝最近安裝的應用。
This can be caused by an unstable power supply or overheating.
1. Use Original Adapter: Ensure you are using the original power adapter that came with the box.
2. Ensure Ventilation: Make sure the box has enough ventilation and is not in an enclosed cabinet.
3. Check Apps: A problematic app could also be the cause. Try uninstalling recently installed apps.
盒子運行時摸起來很燙是正常的嗎? (Box is Hot to the Touch)
盒子變溫是正常的,但如果過熱,請確保其通風良好。不要將其放置在其他電子設備之上或覆蓋它。在其四周留出空間以便散熱。
It's normal for the box to get warm, but if it's excessively hot, ensure it has proper ventilation. Do not place it on top of other electronic devices or cover it. Give it space on all sides to breathe.
我的儲存空間快用完了,該怎麼辦? (Running Out of Storage Space)
您可以透過以下方式釋放空間:
1. 解除安裝應用: 移除您不常使用的應用程式。
2. 清除快取: 進入「設定」->「應用程式」,為常用應用清除快取。
3. 擴充儲存: 連接一個 USB 隨身碟或 MicroSD 卡來擴充空間。
You can free up space in several ways:
1. Uninstall Apps: Remove apps you don't use.
2. Clear Cache: Go to Settings -> Apps and clear the cache for frequently used apps.
3. Expand Storage: Connect a USB drive or MicroSD card to add more space.
我忘了家長監護的密碼。 (Forgot Parental Control Password)
對於大多數應用程式內的家長鎖,並沒有「忘記密碼」的選項。您可能需要清除該應用的資料(這會重設其所有設定)或將其解除安裝後再重新安裝。
For most in-app parental locks, there usually isn't a "forgot password" option. You may need to clear the app's data (which will reset all its settings) or uninstall and reinstall it.
如何執行「恢復原廠設定」? (How to Perform a Factory Reset)
警告:此操作將會清除您所有的個人資料、應用程式和設定。
請至「設定」->「裝置偏好設定」->「重設」。這會將盒子恢復到您剛購買時的狀態。請僅在作為最後解決手段時才執行此操作。
WARNING: This will erase all your personal data, apps, and settings.
Go to Settings -> Device Preferences -> Reset. This will return the box to its original state. Only do this as a last resort.
如果無法進入設定選單,該如何重置盒子? (Reset Without Access to Settings)
您需要使用實體的重置按鈕(通常是個針孔)。
1. 拔掉電源。
2. 用一根迴紋針按住 AV 端口內或小孔內的重置按鈕不放。
3. 按住按鈕的同時,重新插上電源。
4. 持續按住直到您看到恢復模式畫面,然後您可以選擇「Wipe data/factory reset」。
This requires using the physical reset button (pinhole).
1. Unplug the power.
2. Use a paperclip to press and hold the reset button inside the AV port or a small hole.
3. While holding the button, plug the power back in.
4. Keep holding until you see the recovery screen, then you can select "Wipe data/factory reset".
恢復原廠設定後,我所有的 App 都不見了。
這是正常的。恢復原廠設定會清除所有使用者資料。您需要重新進行初始設定流程,並從應用商店重新安裝所有您需要的應用程式。
This is normal. A factory reset erases everything. You will need to go through the initial setup again and reinstall all the apps you want from the App Store or Google Play Store.
系統更新失敗了,我該怎麼辦? (System Update Failed)
請確保您的網路連線穩定且有足夠的儲存空間。然後重新啟動盒子並再試一次更新。如果持續失敗,請等待幾天,因為伺服器可能很忙。在更新過程中請勿關閉盒子電源。
Ensure you have a stable internet connection and sufficient storage space. Then, restart the box and try the update again. If it keeps failing, wait a few days as the server might be busy. Do not turn off the box during an update process.
為什麼系統時間總是不對? (Incorrect System Time)
請至「設定」->「裝置偏好設定」->「日期與時間」,確保「自動判斷日期與時間」已啟用。如果已啟用但時間仍然錯誤,請手動選擇您所在地的正確「時區」。
Go to Settings -> Device Preferences -> Date & time. Ensure "Automatic date & time" is enabled. If it is, but the time is still wrong, manually select the correct "Time zone" for your location.
如果我不喜歡某個系統更新,可以退回舊版嗎?
不行,用戶通常無法自行將韌體版本降級。系統更新通常包含重要的安全補丁和錯誤修復,我們建議您始終保持在最新版本。
No, it is generally not possible for a user to roll back to a previous firmware version. Updates contain important security patches and bug fixes, and we recommend always staying on the latest version.
我插入了 USB 隨身碟,但盒子沒有任何反應。
請嘗試以下步驟:
1. 更換 USB 端口: 嘗試盒子上的另一個 USB 端口。
2. 檢查隨身碟: 在電腦上試試該 USB 隨身碟以確保其正常工作。
3. 檢查檔案格式: 隨身碟的檔案格式可能盒子無法辨識(例如來自 Mac 的 HFS+)。在電腦上將隨身碟重新格式化為 FAT32 或 exFAT。
Please try these steps:
1. Try a different USB port: Try another USB port on the box.
2. Check the drive: Test the USB drive in a computer to make sure it's working.
3. Check the file format: The drive might be in a file format the box doesn't recognize (e.g., HFS+ from a Mac). Reformat the drive to FAT32 or exFAT on a computer.
為什麼聲音有回音? (Audio Echo Issues)
這通常是因為聲音同時從您的電視喇叭和外接的 Soundbar 音響發出所致。請使用您電視的設定選單,將其內建喇叭停用,強制所有聲音只透過您的 Soundbar 輸出。
This happens when sound is coming from both your TV speakers AND your soundbar at the same time. Use your TV's settings to disable its internal speakers, forcing all sound to go through your soundbar only.
我的電源適配器 (Power Plug) 不見了怎麼辦?
安全第一: 使用錯誤的電源適配器可能會永久損壞您的盒子。
1. 購買原廠配件 (推薦方案): 最安全的選擇是從我們的官網或您的授權經銷商處購買一個官方的替代品,以確保完全相容。
2. 使用替代品 (需仔細核對規格): 如果您使用替代品,它必須符合以下規格:
• 電壓 (V): 必須完全一樣 (通常是 5V)。
• 電流 (A): 必須等於或大於原廠規格 (通常是 2A)。
• 接頭類型: 必須是正確的物理插頭 (例如 10P+ 使用的 USB Type-C)。
Safety First: Using the wrong adapter can permanently damage your box.
1. Buy an Official Replacement (Recommended): The safest option is to purchase an official replacement from our website or your authorized reseller to guarantee compatibility.
2. Use a Substitute (Check Specs Carefully): If you use a substitute, it MUST match the specs:
• Voltage (V): Must be exactly the same (usually 5V).
• Amperage (A): Must be equal to or greater than the original (usually 2A).
• Connector Type: Must be the correct physical plug (e.g., USB Type-C for 10P+).
我的電視顯示「沒有訊號」或黑畫面。 (No Signal or Black Screen)
請依序檢查以下項目:
1. 檢查電源: 確保 SviCloud 盒子的藍燈亮著。
2. 檢查訊號源: 確保您的電視設定在正確的 HDMI 輸入源(例如 HDMI 1)。
3. 檢查線材: 確保 HDMI 線已牢固地插入盒子和電視。
4. 更換線材/端口: 嘗試使用電視上的另一個 HDMI 端口或更換一條 HDMI 線。
5. 重新啟動: 將盒子的電源拔掉 30 秒,然後重新插入。
Please check the following in order:
1. Check Power: Ensure the SviCloud box's blue light is on.
2. Check Input: Ensure your TV is on the correct HDMI input (e.g., HDMI 1).
3. Check Cable: Check that the HDMI cable is securely plugged into both the box and the TV.
4. Try a different port/cable: Try a different HDMI port on your TV or a different HDMI cable.
5. Power Cycle: Unplug the box's power for 30 seconds, then plug it back in.
影片播放卡頓,但聲音是正常的。 (Video is Stuttering)
這通常是影片處理問題。
1. 重新啟動盒子: 這是最簡單有效的解決方法。
2. 更換播放器: 嘗試使用不同的影片播放器應用程式(如 VLC)。
3. 檢查顯示設定: 在盒子的顯示設定中,嘗試關閉任何動態補償或自動幀率功能。
This is often a video processing issue.
1. Reboot the Box: This is the simplest and most effective solution.
2. Try a Different Player: Try a different video player app (like VLC).
3. Check Display Settings: In your box's display settings, try turning off any motion-smoothing or auto-framerate features.
為什麼螢幕會閃爍? (Screen is Flickering)
螢幕閃爍通常是連接不良或設定不相容所致。
1. 重新插好 HDMI 線。
2. 更換一條高品質的 HDMI 線。
3. 更改顯示設定: 進入「顯示設定」,嘗試更換一個不同的解析度或刷新率(例如從 60Hz 切換到 50Hz)。
A flickering screen is usually caused by a poor connection or an incompatible setting.
1. Reseat the HDMI cable firmly.
2. Try a different, high-quality HDMI cable.
3. Change Display Settings: Go to Display Settings and try a different resolution or refresh rate (e.g., switch from 60Hz to 50Hz).
螢幕顏色不對(偏綠、偏紫)怎麼辦? (Incorrect Screen Colors)
這很可能是色彩空間設定問題。請至「設定」->「顯示」->「進階顯示設定」,找到「色彩空間」或「色彩模式」設定並嘗試更改它(例如從 YCbCr 切換到 RGB)。
This is likely a color space issue. Go to Settings -> Display -> Advanced display settings. Find the "Color space" or "Color mode" setting and try changing it (e.g., from YCbCr to RGB).
為什麼解析度卡在很低的 480p? (Stuck in Low Resolution)
這是 HDMI 信號交換問題。請至「設定」->「顯示」->「解析度」,手動選擇您電視的原始解析度(例如 1080p 60Hz 或 4K 60Hz)。如果無效,請嘗試更換電視上支援高解析度的 HDMI 端口。
This is an HDMI handshake issue. Go to Settings -> Display -> Resolution and manually select your TV's native resolution (e.g., 1080p 60Hz or 4K 60Hz). If that fails, try a different HDMI port on your TV that you know supports high resolution.
我的電視支援 HDR,但 HDR 內容似乎沒有啟動。
請檢查以下幾點:
1. 使用正確的 HDMI 端口: 確保您使用的是電視上支援 HDR 的 HDMI 端口。
2. 啟用電視設定: 檢查您電視的設定,確保該端口的「HDMI Deep Color」或「增強格式」已啟用。
3. 確認內容格式: 確保您正在播放的內容確實是 HDR 格式。
Please check the following:
1. Use the Correct HDMI Port: Ensure you are using an HDMI port on your TV that supports HDR.
2. Enable TV Settings: Check your TV's settings to ensure "HDMI Deep Color" or "Enhanced Format" is enabled for that port.
3. Confirm Content Format: Make sure the content you are playing is actually in HDR.
系統更新後,螢幕解析度不對了。 (Incorrect Resolution After Update)
系統更新有時會重設顯示設定。只需回到「設定」->「顯示」->「解析度」,然後重新選擇適合您電視的正確解析度(例如 4K 60Hz)即可。
System updates can sometimes reset display settings. Simply go back to Settings -> Display -> Resolution and re-select the correct resolution for your TV (e.g., 4K 60Hz).